Privacy Policy
Central Coast Community Nursing (CCCN)
Last updated: 15 October 2026
1. Our Commitment to Your Privacy
At Central Coast Community Nursing (CCCN), we understand the importance of protecting your personal information, particularly when it relates to your health and wellbeing.
We are committed to treating your information with care, confidentiality and respect, and handling it in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, contact us or receive our nursing services.
2. Information We Collect
We may collect personal information when you contact us, enquire about our services or receive nursing care.
Depending on the circumstances, this may include:
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Your name, address, phone number and email address.
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Your date of birth and other identifying information.
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Information about your health, medical history, medications and care requirements.
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Emergency contact details and information about relevant healthcare providers.
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Appointment, billing and payment information.
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Information you voluntarily provide when contacting us.
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Basic technical information collected when visiting our website.
We aim to collect only information reasonably necessary to provide our services, respond to enquiries, manage our business and meet our legal obligations.
3. How We Use Your Information
We may use your information to:
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Respond to enquiries and provide information about our nursing services.
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Arrange appointments and coordinate home visits.
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Assess care needs and provide appropriate nursing support.
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Maintain accurate clinical and administrative records.
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Communicate with you, your authorised representatives and relevant healthcare professionals.
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Manage payments, billing and business administration.
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Meet legal, professional and regulatory obligations.
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Maintain the functionality and security of our website.
We do not sell or rent your personal information to third parties.
4. Health Information and Confidentiality
As a community nursing provider, we recognise that health information is particularly sensitive.
We handle health information in accordance with applicable privacy legislation and professional nursing obligations.
Health information is collected and used where necessary to provide safe and appropriate care, with consent or another lawful basis where required.
Where appropriate and permitted by law, relevant information may be shared with other healthcare professionals, authorised representatives or service providers involved in coordinating your care.
We encourage you not to send detailed medical records or highly sensitive health information through general email enquiries unless a suitable method of communication has been arranged.
5. How We Store and Protect Your Information
We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification and disclosure.
Information may be stored electronically or in physical records, depending on the requirements of our services.
We aim to ensure that access to personal and health information is limited to authorised individuals who require it for legitimate care, administrative or legal purposes.
Health records are retained and securely disposed of in accordance with applicable legal and professional requirements.
While we take reasonable precautions, no electronic system or internet transmission can be guaranteed to be completely secure.
6. Sharing Your Information
We may share personal or health information where reasonably necessary to provide nursing care or administer our services, and where authorised or required by law.
This may include sharing relevant information with:
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General practitioners, specialists and other healthcare professionals.
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Hospitals and healthcare facilities.
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Authorised family members, carers or representatives.
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Relevant service providers involved in coordinating or administering care.
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Government or regulatory authorities where legally required.
We do not disclose your information for unrelated marketing purposes without appropriate consent.
Where third-party technology or administrative services are used, we consider applicable privacy and information security obligations, including requirements relating to overseas disclosure.
7. Website Cookies and Technology
Our website uses WordPress and may use cookies or similar technologies necessary for website functionality, administration and security.
We do not currently intentionally use dedicated visitor analytics or advertising tracking tools.
Some website plugins or external services may collect basic technical information, such as browser details or IP addresses, to support website functionality and security.
You can manage or disable cookies through your browser settings, although this may affect certain website features.
If additional analytics, advertising or tracking technologies are introduced, this Privacy Policy will be updated as appropriate.
8. Links to Other Websites
Our website may contain links to third-party websites or resources.
These websites operate independently and may have their own privacy policies and information-handling practices.
Central Coast Community Nursing is not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites before providing personal information.
9. Accessing or Correcting Your Information
You may request access to personal or health information we hold about you, or ask us to correct information that is inaccurate, incomplete or outdated.
To protect your privacy, we may need to verify your identity before providing access to personal information.
Requests will be considered and responded to in accordance with applicable privacy legislation.
In certain circumstances, access may be restricted where permitted by law. Where appropriate, we will explain the reasons for any restriction.
10. Privacy Questions and Complaints
If you have any questions or concerns about how your personal or health information has been collected, used, stored or disclosed, please contact us directly.
We take privacy concerns seriously and will review complaints fairly and within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to lodge a complaint with the relevant privacy authority.
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Information and Privacy Commission NSW
Website: https://www.ipc.nsw.gov.au
The appropriate authority will depend on the nature of your complaint and the applicable legislation.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology or legal obligations.
Any changes will be published on this page, together with the date of the most recent update.
We encourage visitors to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, would like to request access to your information or wish to raise a privacy concern, please contact:
Central Coast Community Nursing (CCCN)
Operated by Liam Ghalayini (Sole Trader)
Central Coast, New South Wales, Australia
Phone: 0426 291 666